Terms of sale

1. Applicability

These Terms and Conditions of Sale apply to all purchases made on the AlpaSkin website. By placing an order, you confirm that you have read, understood, and accepted these terms without reservation.

2. Product Information

We do our best to provide clear and accurate product descriptions, ingredients information (when applicable), and images. However, slight variations may occur (including packaging updates). We do not guarantee that all content is error-free, complete, or always up to date.

3. Orders

When you place an order, you agree that:

• You are authorized to use the selected payment method, and

• You provide accurate billing and shipping information.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, payment issues, or violations of these terms. If an order is cancelled after payment, you will be refunded accordingly.

4. Prices & Payment

All prices are shown on our site in the displayed currency and may change at any time without prior notice.

Any applicable taxes (if required) and shipping costs will be shown at checkout before you complete payment. Payment must be made in full at the time of purchase using the payment methods available on our website.

5. Shipping & Delivery

We process and ship orders as described in our Shipping Policy. Once your order ships, you will receive tracking information (when available).

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other events outside of our control. For full details, please refer to our Shipping Policy.

6. Returns (Free Returns – Unopened Items Only)

We offer free returns within 30 days of delivery, subject to eligibility.

Hygiene & safety notice (skincare): Skincare and personal care products are eligible for return only if they are unopened, unused, and in their original packaging with seals intact.
Opened, used, or unsealed products are not eligible for return.

To start a return, you must contact us first and receive return instructions. Items sent back without prior authorization may not be accepted. Full return details are available in our Refund Policy.

7. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are issued to the original payment method within the timeframe stated in our Refund Policy. No restocking fees are charged.

8. Non-Returnable / Exclusions

The following items are not eligible for return or exchange:

• Opened, used, or unsealed skincare/personal care products

• Final sale / sale items (if marked as such)

• Gift cards

This does not affect your rights regarding defective, damaged, or incorrect items.

9. Customer Support

If you have any questions about these Terms and Conditions of Sale, your order, shipping, or returns, contact us:
Email: contact@alpaskin.com
We aim to respond within 24–48 business hours (Monday–Friday).